Important notice - COVID-19 update


Frequently asked questions (FAQs).

Any questions? We’ve got answers!

To help you make the most informed decision, below are some common questions customers ask us.

Need any additional help or answers? Get in touch with us!

How much does in-house training cost?

Our in-house sessions are based on duration of the session and your location. In order to obtain a quote specific to your firm’s needs, please contact us by one of the methods below:

How many people do you need to hold an in-house session/at what point does in-house training become cost effective?

Our in-house sessions are based on duration of the session and are not affected by the size of your group. You are welcome to have as many staff attend as your venue can hold. Based on monthly, 2-hour sessions, an in-house session would become the more cost effective that attending public sessions once you have 8 or more attendees.

Can we choose our trainer/s for in-house sessions?

We can certainly note your preference for certain trainers and will attempt to allocate them to you wherever possible.

Why do you cost more than some of your competitors?

In terms of pricing, we are very competitive for the quality of the training and the technical materials we deliver.

As we travel and train in multiple locations, we are able to provide a broad overview of regional differences and trends. Although some of our costs look expensive at first glance, the value is in the quality and ad-hoc support of trainer.

Further, our training can replace or reduce the time currently required for your staff to prepare for and deliver internal training, as well as reducing the cost and downtime of your staff having to attend external training.

Where pricing is an issue, some of our clients have invited other firms or attendees along so that they can split the costs.

I missed a face to face session, can I attend the online/get the recording?

Our online webinars are a different product than our face to face training, so we cannot switch your registration over.

Our online sessions are split into two separate streams – the tax update and the special topic. They run for 90 minutes each and so are a little more comprehensive than the combined face to face session.

You can still receive CPD points by reading the materials which you have received.

Is TaxBanter a subscription service?

TaxBanter is not a membership organisation. We offer training in two main formats:

  1. In-house, which is generally arranged on a yearly contract basis;
  2. Public (both face-to-face and online), which are sessions that you can register for on our website. They are available to purchase in series, or as standalone sessions.
Do you have articles that I can use for my newsletter, under my banner?

We are happy for you to use our blog articles in your newsletter, provided that you credit the article back to us and provide a link to our website.

Can I just buy the materials?

At this time our training materials are for training purposes only, and are not available for purchase separately.

Can I send different team members under one registration?

You are welcome to send a different staff member to the session in place of another. Please just let us know their full name and email address so we can note this on our records.

Can I have a company registration/membership?

At this time, we do not offer a company registration/membership.

Happy clients

"Our trainer tailors our sessions to our needs and allows discussion on more in depth issues particular to our client base."

Valda Glynn

MRG Redshaw, QLD

“We like the interaction with the trainers, their ability to answer questions from the floor and details provided in the training materials.”

Nicholas Rodier

M V Anderson & Co, WA

"Our trainer presents complex issues in a manner that enables discussion, understanding, and the ability to further investigate through the use of the comprehensive notes."

Robert Taggart

Brosie Martin Barnett, NSW